To arrange a return, or if the item you received is faulty
or it is not what you originally ordered, please return the
item to the address below within 7 working days quoting your
name and address, details of the product and the reason for
59 Molesorth Street,
If you are returning a non-faulty item to us for a refund,
the cost of returning the item is your responsibility and
postage costs will not be reimbursed.
If you are returning an item which is faulty or sent in
error your postage costs for returning the goods will be
refunded as well as your original postage cost when the order
was placed, providing we are notified of faults within 7 days
The item is your responsibility until it reaches us. For
your own protection, we recommend that you send the parcel
using a delivery service that insures you for the value of the
goods. We cannot be held responsible for returns that are lost
All products to be returned must be carefully repackaged in
their original packaging and be in an unworn condition.
Any item that has been commissioned especially to your
requirements is not returnable unless it is faulty.
When ordering rings, it is the customer's responsibility
to ensure that they have ordered the correct size. A ring
ordered in the incorrect size can be resized, but this will be
subject to a charge.
In the interests of fraud prevention, your refund will be
issued by the same method that you paid within 30 days of
receipt of the return.